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CONTACT INFORMATION:
We understand the importance of reaching us when you are considering
purchasing a product. That is why we have an 800 number that you can
call at your convenience, 24 hours a day. Leave a message after
business hours and we'll call you back within 24 hours.
Please call us with any questions: (800) 708-7636
How do I return my order? What is the return
address for your products?
We hope you will not find any reason to return your products, but if you do,
we back all of our products with a 30-day money-back guarantee (your
guarantee period may be more than 30 days if you ordered certain
products during a special promotion). We encourage you to call your
Coach for advice on how to get the most from your product. If for any
reason you're unsatisfied, you can also give us a call—we're here to help
you reach your fitness goals.
Money-back guarantees start at the date of delivery. Returns must be
postmarked within money back guarantee period, so call us within that
time period at (800) 708-7636 9 AM – 3 PM (PST) for a return authorization
number (RA #) and instructions. Remember that while the cost of a
product is refundable, shipping and handling is not.
RETURN INSTRUCTIONS (please read carefully):
1. Call us for an RA# at the number above. Write your RA# on your packing
slip.
2. Circle the items you're returning on your packing slip.
3. Box the items you're returning with this packing slip, and attach a
mailing label to the box.
4. Return the box using any carrier you wish (US Mail, UPS, Fed Ex, etc.)
Return postage is your responsibility. Our returns address is:
Workout Routines w/ Traci Morrow Fitness, Inc.
1822A E. Route 66, #276
Glendora, CA 91740
5. We recommend you insure the package and retain your receipt or
tracking number for your Records. TRACI MORROW FITNESS INC. is not
responsible for lost packages.
6. We process all returns within 7 days of receipt of merchandise in our
warehouse. Please allow 30 days to see the refund on your monthly credit
card statement.
7. Late returns, returns without an RA#, refused deliveries, return-to-
sender and cash-on-deliveries (CODs) are not accepted.
How long does it take to get a refund?
Please allow about 2 weeks from the date we receive your return for your
credit to post to your account. If you ordered using an E-Check, your credit
will post back into your checking account (allow about 3 weeks, as this
process takes longer than a credit card). If you ordered using a money
order or personal check we will mail you a refund check. Allow about 4
weeks for your refund check to arrive.
Are your products available to Canadians?
Yes, with the exception of some supplements.
For payments, questions or any other communications by mail please
send to-
Workout Routines w/ TRACI MORROW FITNESS, Inc.
1822A E. Route 66, #276
Glendora, CA 91740
For general questions or comments please send to:
traci@workoutroutines.biz
For orders, tracking numbers or payment questions please email:
traci@workoutroutines.biz
If you have questions on nutrition, how P90X works, or questions on any
of our other fitness gear please send emails to:
traci@workoutroutines.biz
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